The insurance industry
in change

Traditional structures in the insurance industry are breaking up. Plaut accompanies this transformation process holistically.

Your optimal solution from Plaut

Is business strategy flexible enough to adapt to permanently changing market and customer requirements? Do business processes integrate strategy in the daily business? How can IT serve as support for the automation of business processes in an efficient and economical way? How should the corporate organisation develop to be prepared for tomorrow´s challenges?

Our consulting offer for insurances considers strategic, processual, organisational and technological aspects in an integrated approach – pragmatically from conception to implementation.

Do you have questions?

Herbert Brauneis

Herbert Brauneis
Director Sales & Marketing

Industry references

Efficient Finance & Controlling solutions
Efficient Finance & Controlling solutions
Solutions to ensure growth regarding competition
Solutions to ensure growth regarding competition
Business Process Efficiency in insurance core processes
Business Process Efficiency in insurance core processes
SAP industry solutions
SAP industry solutions

Mobile insurance solutions

Plaut Consulting offers two insurance solutions which have been developed for Apple iOS as well as for Android. PlautMobile enables insurances to directly and securely access their SAP systems and SAP business applications with tablets and smart phones without additional middleware. Management analysis or access on current data while being on the move is hence becoming common practice. The Plaut Claims Management Application directly accesses claims and inventory systems from the place of incident; it enables to enter the claims processing online and prompts a workflow-based claims management in the SAP system. The claims process thereby undergoes an enormous progress regarding rapidity and costs. The mobile claims handling is just the beginning…we are already thinking ahead.

Extract of our range of services for mobile insurance solutions:

  • Definition, conception and realisation of mobile solutions and fielding scenarios
  • Specification of process and IT requirements on mobile solutions adapted to the respective business and IT strategy
  • Optimisation of processes and implementation of significant efficiency potentials using mobile solutions
  • Customizing requirements of the mobile fielding scenario in the existing SAP syste
  • Service and support of the mobile solutions

Multichannel sales strategies

Defining new access to the customer! To achieve sustainable growth, a successful competitive position and a future-oriented and cost-minimising extension of multiple channels of distribution, a holistic strategy is needed – from product development to sales management to the use of modern distribution strategies.

Extract of our range of services regarding multichannel distribution strategies:

  • Analysis, conception and redesign of brand and sales strategies
  • Definition of sales models and optimization of the distribution channel mix (sales channels, processes and organizations and sales applications)
  • Specification of process and IT requirements for sales support processes
  • Conception and introduction of a contribution margin calculation for the controlling and the control of different sales channels
  • Optimization of the processes in the insurance agency (integration and implementation of broker and agency systems)

Customer relationship management: Individual and profitable management of customer relations

In the past, customers were faithful to their insurer or their insurance agent for many years, regardless of the type of insurance. Today there is talk of “hybrid” customers with a differentiated buying behaviour – price conscious via the internet on one side, and consulting oriented via the insurance agent on the other side. Insurances are therefore confronted with the challenge of managing their customer relations actively to win customers for the long term.

Customer value calculation ...

Customer value calculation ...

... as a special form of Break Even Analysis

Accompaniment ...

Accompaniment ...

... concerning definition and implementation of CRM strategies and solutions

Optimisation ...

Optimisation ...

... of all customer relevant processes - from product development and acquisition to policy and claims management to insurance service

Consulting ...

Consulting ...

... at configuration and setup of new insurance products (f.ex. life cycle models), services or assistance

Use of SAP solutions ...

Use of SAP solutions ...

... such as SAP CRM, SAP FS-PM or SAP FS-CM

Conception & realisation ...

Conception & realisation ...

... of Business Intelligence solutions in the CRM environment

Industrialisation & Insurance Factory: does the insurance factory become reality?

It is quite clear that insurances are no production factories. However, that does not mean that they cannot learn from them. Industrialisation in insurances can though mean a lot more than the cost efficient automated “line production” of insurance coverage. Basically, it has to do with flexibilization of strategy, processes and organisational structures based on efficient IT solutions.

Extract of our range of services regarding industrialisation and insurance factory:

Insurance Processes
Insurance Processes
Product Development and Distribution
Product Development and Distribution
Application & Risk Assessment
Application & Risk Assessment
Claims Management
Claims Management
Collections and Disbursements
Collections and Disbursements
Implementation of Controlling & Management Tools
Implementation of Controlling & Management Tools
Accompaniment of Implementation during Change Management
Accompaniment of Implementation during Change Management

Cost cutting: make processes faster, better and more cost-effective

“A poor process is better than no one. A good process is better than a poor process. Even a good process can still be optimised.” (quotation of Michael Hammer, an American process specialist). Time, quality and costs are the three essential features playing a central role at the optimisation of processes.

Extract of our range of services for optimising and cost cutting in insurance core processes:

  •  Use of the proven Plaut methodology for process analysis and optimization
  •  Implementation of various methods for cost cutting
  •  Use of industry-proven flexible plan and activity-based costing in insurance core and support processes
  •  Implementation and implementation of productivity and personnel requirements analyzes
  •  Benchmarking and best practice analysis based on industry references
  •  Implementation of reorganization projects
  •  Active claims and benefits management
  •  Automation of the risk assessment in the application processing
  •  Optimization of all core and support processes in insurance

Shared Service Solutions: Efficiency and clear cost structures

The centralisation of basic services in specialised profit centres or their outsourcing in independent companies (“Shared Service Centre”) promises cost savings using synergies, economies of scale and concentration of knowledge. The spectrum of these services in insurances can range from information technology to economic routines, like period closures, to insurance core processes like risk assessment, policy management and claims management.

Extract of our range of services at the conception and implementation of a Shared Service Centre (SSC):

  • Realisation of a pilot study and accompaniment at the operations research for the setup of an internal or external Shared Service Solution (“Business Case”)
  • Conception of an economic model for the Shared Service Centre: business model, controlling model, pricing and charging model
  • Definition of requirements of services, product specification, service levels and processes in SSC based on requirements of the affiliates and departments
  • Creation and realisation of a personnel requirements analysis for the future SSC
  • Setup of an integrated planning and controlling system in SAP

 

Solvency II, Risk Management & GRC: Securing the internal and external insurance compliance

A various range of new regulatory requirements as well as corporate compliance guidelines prescribe among other data and process documentation, risk management and risen transparency duties. The controlling of quantitative key figures is complemented by instruments which focus on quality of internal insurance structures and processes. Apart from the controlling of solvability the process and risk perspective gains centre stage.

Extract of our consulting portfolio regarding Solvency II, Governance, Risk and Compliance management (GRC):

  • Accompaniment at the implementation of Solvency II according to pillars 2 & 3
  • Documentation and analysis of business processes and organisational structures
  • Conception and implementation of internal control and reporting systems
  • Risk management
  • Conception and realisation of an integrated risk management: risk strategy, risk relevant core processes, risk management, revision and risk controlling (internal risk audits)
  • Implementation of instruments and IT systems concerning risk management
  • Consulting at the implementation of internal / external governance and compliance regulations
  • Conception of a target framework (strategy, processes, organisation and IT)
  • Support at the choice of suitable compliance management tools

Need more information? We are happy to help you.

Contact us now!

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Herbert Brauneis

Herbert Brauneis
Director Sales & Marketing